Privacy
Privacy
Thank you for your interest in the Lignotrend Group website. The protection of your personal data is important to us. Your data is processed in accordance with the requirements of the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG). However, we would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) may be subject to security vulnerabilities. It is not possible to completely protect data from access by third parties.
As a rule, it is possible to use our website without providing personal data. Insofar as personal data (e.g. name, address or email addresses) is collected on our website, this is always done on a voluntary basis as far as possible. This data will not be passed on to third parties without your express consent.
Your personal data is processed in accordance with the following legal bases:
- Art. 6(1) (a) GDPR for processing for which we obtain consent.
- Art. 6 (1) (b) GDPR for the fulfilment of contractual obligations.
- Art. 6 (1) (c) GDPR for the fulfilment of legal obligations.
- Art. 6 (1) (f) GDPR for the protection of legitimate interests, unless your fundamental rights and freedoms prevail.
Responsible party
Responsible party
The party responsible for data processing on this website is:
Lignotrend Produktions GmbH
Steinbachstraße 41
79809 Weilheim im Südschwarzwald
Germany
Telephone: +49 (0) 77 55 / 92 00-0
Email: info (at) lignotrend.de
Data protection officer at Lignotrend Produktions GmbH:
Lignotrend Produktions GmbH
Data protection officer
Steinbachstraße 41
79809 Weilheim im Südschwarzwald
Germany
Email: datenschutzbeauftragter (at) lignotrend.de
Cookies
Some of our websites use cookies. Cookies do not harm your computer and do not contain viruses. Cookies serve to make our website more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are so-called ‘session cookies’. They are automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognise your browser the next time you visit. You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when you close your browser. If you deactivate cookies, the functionality of this website may be limited.
Server Log Files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are: browser type and browser version, operating system used, referrer URL, host name of the accessing computer and time of the server request.
This data is processed for the following purposes:
- Ensuring smooth connection to the website,
- Ensuring comfortable use of the website,
- Evaluating system security and stability, and
- For other administrative purposes.
The data from server log files cannot be assigned to specific individuals. This data is not merged with other data sources. We reserve the right to check this data retrospectively if we become aware of specific indications of illegal use. In such a case, the data required for evidence purposes will be stored until the incident has been finally clarified. Other information from server log files is stored for a maximum of 7 days and then automatically deleted.
SSL encryption
This site uses SSL encryption for security reasons and to protect the transmission of confidential content, such as enquiries you send to us as the site operator. You can recognise an encrypted connection by the fact that the address line of the browser changes from http:// to https:// and by the lock symbol in your browser line. If SSL encryption is activated, the data you transmit to us cannot be read by third parties.
Contact form
If you send us enquiries via the contact form, your details from the enquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the enquiry and in case of follow-up questions. We will not pass on this data without your consent.
Newsletter data
If you would like to subscribe to the newsletter offered on the website, we require your email address and information that allows us to verify that you are the owner of the email address provided and that you agree to receive the newsletter (known as the double opt-in procedure). No further data is collected.
We use this data exclusively for sending the requested information and do not pass it on to third parties. You can revoke your consent to the storage of data, your email address and its use for sending the newsletter at any time, for example via the ‘unsubscribe’ link in the newsletter.
Use of external services
Google Analytics
This website uses functions of the web analysis service Google Analytics. The provider is Google Ireland Limited (‘Google’), Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics uses so-called cookies. These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.
We have activated the IP anonymisation function on this website. This means that your IP address will be truncated by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
You can prevent cookies from being stored by adjusting your browser software settings accordingly; however, we would like to point out that in this case you may not be able to use all the functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by downloading and installing the browser plug-in available under the following link:
https://tools.google.com/dlpage/gaoptout
For more information on how Google Analytics handles user data, please refer to Google's privacy policy: https://policies.google.com/privacy
We have concluded a contract with Google for commissioned data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.
Demographic characteristics in Google Analytics
This website uses the ‘demographic characteristics’ feature of Google Analytics. This allows reports to be generated that contain information about the age, gender and interests of site visitors. This data comes from interest-based advertising from Google and visitor data from third-party providers. This data cannot be attributed to any specific individual. You can disable this feature at any time via the ad settings in your Google account or generally prohibit Google Analytics from collecting your data: https://tools.google.com/dlpage/gaoptout
Google Ads (formerly AdWords) and conversion tracking
We use the online advertising programme Google Ads and, as part of Google Ads, conversion tracking. Google Conversion Tracking is an analysis service provided by Google Ireland Limited (‘Google’), Gordon House, Barrow Street, Dublin 4, Ireland. When you click on an ad served by Google, a conversion tracking cookie is placed on your computer. These cookies expire after 30 days and are not used for personal identification. If you visit certain pages on our website and the cookie has not yet expired, Google and we can recognise that you clicked on the ad and were redirected to this page.
If you do not wish to participate in tracking, you can prevent this by deactivating the setting of cookies in your browser or by blocking the Google conversion cookie.
Details on how Google handles user data can be found in Google's privacy policy: https://policies.google.com/privacy.
You also have the option of deactivating personalised advertising in the Google settings: https://adssettings.google.com
gstatic.com
Our website uses content and resources from gstatic.com, a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (‘Google’). gstatic.com is primarily used to provide static content such as fonts and libraries in order to optimise the loading time of the website. When resources are retrieved via gstatic.com, your IP address is transmitted to Google's servers. This information is usually stored on Google's servers, which may also be located in the United States.
Details on data processing by Google can be found in Google's privacy policy at: https://policies.google.com/privacy.
Pardot Marketing Automation System
We use the marketing automation solution Salesforce Pardot, provided by Salesforce.com Inc., The Landmark @ One Market, Suite 300, San Francisco, CA 94105, USA. Pardot helps us automate marketing campaigns and tailor them to your interests. You can object to the pseudonymised collection of your usage behaviour by Pardot at any time by deactivating the storage of cookies in your browser settings or deleting existing cookies – however, this may lead to restrictions in the functions and usability of our website.
Salesforce also processes your data in the USA. To ensure an adequate level of data protection, we have concluded standard contractual clauses with Salesforce in accordance with Art. 46 GDPR. For more information on how Salesforce handles user data, please refer to Salesforce's privacy policy:
https://www.salesforce.com/de/company/privacy/.
Microsoft Clarity
Our website uses content and resources from gstatic.com, a service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (‘Google’). gstatic.com is primarily used to provide static content such as fonts and libraries in order to optimise the loading time of the website. When resources are retrieved via gstatic.com, your IP address is transmitted to Google's servers. This information is usually stored on Google's servers, which may also be located in the United States.
Details on data processing by Google can be found in Google's privacy policy at: https://policies.google.com/privacy.
Use of Microsoft Advertising
We use services from Microsoft Advertising, a service provided by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA, on our website. Microsoft Advertising enables us to better understand user interactions with our website and to display targeted advertising.
Microsoft uses cookies and similar technologies to collect information about user behaviour. This data may include IP addresses, device information, browser data and pages visited. Processing is based on Art. 6 (1) (a) GDPR (consent), provided that you have given your consent via our consent management system.
Data storage and processing within the EU: With the introduction of the EU Data Boundary, Microsoft has committed to storing and processing personal data from services such as Microsoft Advertising within the EU or EEA by default. Nevertheless, in exceptional cases – such as technical support requests or global security threats – data may be transferred to third countries. In such cases, processing is carried out on the basis of appropriate safeguards in accordance with Art. 44 ff. GDPR.
For more information on data processing by Microsoft, please refer to Microsoft's privacy policy: https://privacy.microsoft.com/en-gb/privacystatement.
Embedded content / Technical services
YouTube
Our website uses plugins from the YouTube platform, operated by Google Ireland Limited (‘Google’). When you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited. If you are logged into your YouTube account, you enable YouTube to assign your surfing behaviour directly to your personal profile. You can prevent this by logging out of your YouTube account. Further information on the handling of user data can be found in Google's privacy policy at: https://policies.google.com/privacy.
Google Maps
This website uses the Google Maps map service. To use the functions of Google Maps, it is necessary to store your IP address. This information is usually transferred to a Google server in the USA and stored there. The use of Google Maps is in the interest of an appealing presentation of our online offerings. Further information can be found at: https://policies.google.com/privacy.
polyfill.io
Our website uses polyfill.io, a service provided by Financial Times Limited, Number One Southwark Bridge, London, SE1 9HL, United Kingdom (‘Financial Times’). polyfill.io serves to make web technologies available on older browsers by providing so-called ‘polyfills’. When resources are retrieved via polyfill.io, your IP address is transmitted to the Financial Times servers. Data processing may also take place in countries outside the European Union.
Details on data processing by polyfill.io can be found in the Financial Times privacy policy at: https://polyfill.io/v3/privacy-policy.
elfsight.com
On our website, we use widgets from Elfsight, LLC, 0015, Paronyana Str. 19/3, 201, Yerevan, Armenia (‘Elfsight’). Elfsight enables us to display external content such as social media feeds, review overviews or maps (e.g. from Google Maps) on our website.
When these widgets are loaded, a connection to Elfsight's servers is established. This may involve the transmission of technically necessary information, in particular:
- Your IP address,
- Information about your browser type and operating system,
- Time of access,
- Referrer URL, if applicable,
and, if applicable, content from the integrated services (e.g. social media content).
Depending on the widget used, personal data may be processed. This processing is based on your consent in accordance with Art. 6 (1) (a) GDPR, provided that you have given your consent in our cookie banner. Elfsight widgets will not be loaded without your consent.
Please note that when using Elfsight, data transfer to third countries (e.g. Armenia, possibly also the USA) cannot be ruled out. An adequate level of data protection can be ensured through contractual guarantees (e.g. EU standard contractual clauses) and organisational measures. Nevertheless, it cannot be ruled out that government agencies in third countries may access the data.
Further information on data processing by Elfsight can be found in the provider's privacy policy at: https://elfsight.com/privacy-policy/
Social Media Plugins
Facebook, Instagram
Our website uses social media buttons from Facebook and Instagram, operated by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (‘Meta’). The buttons allow you to share content from our website with your networks on Facebook and Instagram or to visit our profiles on these platforms. When you visit a page that contains a Facebook or Instagram button, a direct connection is established between your browser and Meta's servers. Meta receives the information that you have visited our website with your IP address. If you click on the buttons while you are logged into your Facebook or Instagram account, Meta can associate your visit to our website with your user account.
If you do not want Meta to associate your visit to our pages with your user account, please log out of your Facebook and Instagram user accounts before using the buttons.
Details on how Meta handles your personal data can be found in Meta's privacy policy at
- Facebook: https://www.facebook.com/privacy/explanation
- Instagram: https://help.instagram.com/519522125107875
Our website uses features of the LinkedIn social network, provided by LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland (‘LinkedIn’). The LinkedIn button allows you to share content from our website with your LinkedIn network or visit our company page on LinkedIn. When you visit a page that contains a LinkedIn button, a direct connection is established between your browser and the LinkedIn servers. LinkedIn receives the information that you have visited our website with your IP address. If you click on the button while you are logged into your LinkedIn account, LinkedIn can associate your visit to our website with your user account.
If you do not want LinkedIn to associate your visit to our pages with your LinkedIn user account, please log out of your LinkedIn user account before using the button.
Details on how LinkedIn handles your personal data can be found in LinkedIn's privacy policy at: https://ww.linkedin.co/legal/privacy-policy.
Our website uses features of the social network Xing, operated by New Work SE, Dammtorstraße 30, 20354 Hamburg, Germany (‘Xing’). The Xing button allows you to share content from our website with your Xing network or visit our company page on Xing. When you visit a page that contains a Xing button, a connection to the Xing servers is established. According to Xing, no personal data of the user is stored, in particular no IP addresses, and no evaluation of usage behaviour takes place.
Details on data protection when using the Xing button can be found in Xing's privacy policy at: https://privacy.xing.com/de/datenschutzerklaerung.
Smashballoon.com
On our website, we use social media feed plugins provided by Smash Balloon (Smash Balloon, LLC). Smash Balloon enables the display of content from social networks (e.g. Instagram, Facebook, Twitter, YouTube, TikTok) directly on our website.
When loading these social media feeds, Smash Balloon may process personal data, in particular technical information such as your IP address, browser and device information, as well as interaction data with the embedded content. This data is processed by Smash Balloon and the respective social networks in accordance with their privacy policies and may be transmitted to servers operated by the respective platforms. Smash Balloon itself does not permanently store any personal data on its own servers but forwards content in a privacy-friendly manner.
The legal basis for displaying these external contents is your consent obtained via the cookie banner (Art. 6(1)(a) GDPR). Without your consent, Smash Balloon feeds are not loaded in order to prevent unintended data transfers to third parties. When the “GDPR mode” is enabled or when used in combination with a cookie consent tool, only privacy-friendly, limited versions of the feeds are displayed until you give your consent.
Please note that by using Smash Balloon feeds, data may also be transmitted to the respective social networks or third-party providers when these external services are loaded. The processing and storage of this data is carried out on the basis of the privacy notices of the respective social networks. Further information on data processing by Smash Balloon itself can be found in Smash Balloon’s privacy policy:
https://smashballoon.com/de/privacy-policy/
Payment processing in the LIGNOshop
Credit card payment & SEPA direct debit via Stripe
If you choose to pay by credit card or SEPA direct debit during the ordering process, payment will be processed by the payment service provider Stripe Payments Europe, Ltd., The One Building, 1 Grand Canal Street Lower, Dublin 2, Ireland (‘Stripe’). Stripe processes the personal data required for payment processing on our behalf. This includes, in particular, your name, email address, invoice amount, currency and payment information (e.g. credit card number, bank details/IBAN, BIC, IP address).
The processing is carried out for the purpose of executing the payment transaction in accordance with Art. 6 (1) lit. b GDPR (contract performance) and within the scope of our legitimate interest in a secure and efficient payment process in accordance with Art. 6 (1) lit. f GDPR.
Stripe may also transfer your data to affiliated companies or subcontractors for fraud prevention and to improve its services. This may involve the transfer of personal data to third countries (e.g. the USA). To protect your data, Stripe uses the Standard Contractual Clauses (SCCs) approved by the European Commission in accordance with Art. 46 GDPR, as well as additional technical and organisational protective measures.
For more information on data processing by Stripe, please visit: https://stripe.com/de/privacy
Paypal
If you choose to pay via PayPal during the ordering process, payment will be processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (‘PayPal’).
As part of the transaction, the personal data required for payment processing – such as name, email address, delivery address, invoice amount, IP address and payment information – will be transmitted to PayPal. This is done in accordance with Art. 6 (1) (b) GDPR for the fulfilment of the contractual relationship and on the basis of our legitimate interest in secure, efficient and user-friendly payment processing in accordance with Art. 6 (1) (f) GDPR.
PayPal also reserves the right to carry out a credit check. For this purpose, PayPal may transfer personal data to credit agencies if this is necessary to safeguard legitimate interests and your interests do not conflict with this (Art. 6 (1) (f) GDPR). Further information on credit checks and the credit agencies used can be found in PayPal's privacy policy.
Depending on the payment method selected, PayPal may collect additional data and process it on its own responsibility. In this case, PayPal is the independent controller within the meaning of data protection law.
Data processing by PayPal may also take place outside the European Union. PayPal uses appropriate safeguards in accordance with Art. 46 GDPR (e.g. standard contractual clauses) to ensure an adequate level of data protection.
Further information on data processing by PayPal can be found at: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
Your rights
In accordance with Articles 7 and 15 to 21 of the GDPR, you have
- the right to obtain information free of charge at any time about your stored personal data, its origin and recipients, and the purpose of data processing
- the right to correct, restrict processing, block or delete this data
- the right to object to the processing of your personal data at any time
- the right to withdraw your consent to data processing for the future at any time.
- the right to lodge a complaint with a supervisory authority in accordance with Article 77 GDPR if you believe that the processing of your personal data is unlawful.
If you have any questions about this or other issues relating to personal data, you can contact our data protection officer at any time using the contact details above.
Changes to the privacy policy
The Lignotrend Group reserves the right to amend this privacy policy in order to comply with legal requirements or to implement changes to our services. The current privacy policy can be found on our website.
Objection to advertising emails
We hereby object to the use of contact details published in accordance with the legal notice requirement for the purpose of sending unsolicited advertising and information material. The operators of these pages expressly reserve the right to take legal action in the event of unsolicited advertising information being sent, for example in the form of spam emails.
LIGNOTREND Produktions GmbH – as of January 2026
